How to Install Windows 10 on Dell Laptop
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A client just purchased a Dell XPS 15" Windows 10 laptop. I performed the initial setup, and installed all available Windows updates and also all available Dell driver and firmware updates. There was a BIOS update and several other updates from Dell that installed with no errors.
The client complained of the cursor jumping around when typing. On this laptop the touchpad is managed by Windows 10, there is no 3rd party driver for the touchpad. I read of a "Touchpad Delay" setting under Settings > Touchpad, with a recommendation to set it to Long to resolve this issue. On this laptop there is no such setting anywhere in Touchpad or Keyboard settings. There is a Touchpad Sensitivity setting, which we set to Low, yet this has not helped the issue.
I am unable to find any setting that resembles the "Disable Touchpad While Typing" setting I have used in the past to resolve this issue. Any suggestions on how to resolve this problem?
Thanks
I gathered from my reading that earlier versions of Windows 10 did offer the "Turn off TouchPad While Typing" or its equivalent, as several articles I cam across direct users to that setting under Mouse and Trackpad in Settings, but that later versions have apparently eliminated that setting in favor of the Trackpad Sensitivity setting. Setting this to Low has not helped in this case.
I attempted to install a Synaptics driver from an earlier model XPS which came with Windows 8.1. The driver was dated Nov 2018. It did not have an Extract Only option, only an install exe. It would not install, it simply ran and stated "This driver is not required". So I tried an earlier Synaptics driver from 2013 which did have an Extract Only option. I was able to install it, but it did not install the system tray app I was looking for, nor did it create any additional settings. It did not change the behavior.
I then installed a third party app named TouchFreeze. It appears to do the job of the "Turn off TouchPad While Typing" setting, and only that. The only setting the app has is whether to run at Windows start or not. There is no interface per se, just a right click menu. It's doing its job and has resolved the issue, and has no advertising.
If anyone runs into this issue while Windows 10 does not have the "Turn off TouchPad While Typing" setting, and setting the Touchpad Sensitivity to Low doesn't resolve it, I recommend trying the TouchFreeze app. There are other similar apps available which I have not tried which may do the same thing.
Thanks for the suggestions.
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15 Replies
Do you know if it is the Cypress Touchpad in the laptop? As I understand it, Windows 10 should provide all the drivers for touchpad now and not Dell. I came across this which may work for you too: https://www.dell.com/community/XPS/XPS-12-Cypress-Trackpad-Driver-for-Windows-10/td-p/6194507
Also, since it is underwarranty you could contact Dell and ask them for advice.
I did contact Dell support, but there was a long hold time stated upfront so I elected to search elsewhere first.
I've not seen any indication that this is the Cypress touchpad. Device manager shows an "HID touchpad device" and also a PS/2 mouse device (There is no mouse attached, and it would be USB if one was). I'm uncertain if one or both are the touchpad. Both use a Microsoft driver dated sometime in 2006. I haven't seen "Cypress" anywhere, so I don't think this is the Cypress touchpad.
I found this troublehsooting guide for the touchpad. There is a section to hide the mouse pointer while typing.
Touchpad Troubleshooting Guide
With our new Dell laptops there is a "Dell Touch pad" app that you need to download from the Windows store, that gives you more setting options. You can find it from the Touch pad settings window > additional settings > click to change Dell touch pad settings. That will bring up the Windows Store App Dialog.
It is a free app, so there is that... I have used it to turn off the touch pad for those folks that always use a mouse.
Brand Representative for Dell
Thank yougarycarder for directing to the Windows Store for the touchpad app.
@spicehead-vwa6z,
Another step you can take is to simply enter the bios and see if the touchpad acts up there. If so, send me a private message with the service tag as the unit would need service.
Anything else in the Event Viewer?
Have you this issue when yout boot into the safe mode?
Try to remove additional and hidden drivers:
https:/
I, also, wondered if it was a Windows 10 problem or a hardware problem and as Justin (Dell) suggest if you see issues in the BIOS then it suggest a hardware issue. In these cases, I always think it is worth having the tool of a Ubuntu on a USB stick so that you can boot from that and see how that goes. If that works then it is a Windows 10 issue and if you get the same problem then it is a hardware fault. https://tutorials.ubuntu.com/tutorial/tutorial-create-a-usb-stick-on-windows#0
In the Device Manager, open the properties of the HID devices and go to the details tab. Click the "Property" drop down menu and choose Hardware IDs. Do this for all HID devices, there will be multiple listings under each one. Copy those and paste them into your favorite search engine, this should take you down the correct path to which type of touchpad you have. Then you can search the Dell site for that specific driver. Also, you may want to consider not letting Windows install drivers. It will install the incorrect driver on occasion, leaving you in the state you are currently in.
garycarder wrote:
With our new Dell laptops there is a "Dell Touch pad" app that you need to download from the Windows store, that gives you more setting options. You can find it from the Touch pad settings window > additional settings > click to change Dell touch pad settings. That will bring up the Windows Store App Dialog.
It is a free app, so there is that... I have used it to turn off the touch pad for those folks that always use a mouse.
There are two Dell Touchpad apps available in the Store: Dell Touchpad Assistant & Dell Touchpad Settings. I installed and used both. They appear identical, and while they look sleek, they both only provided a single function, they simply open the Mouse Properties window, and that's it. They do not provide any additional settings or features that are not already present in the operating system.
Jumanji wrote:
I found this troublehsooting guide for the touchpad. There is a section to hide the mouse pointer while typing.
Touchpad Troubleshooting Guide
Thank you, I had overlooked this setting before. It is now turned on and the laptop owner is going to report back to me the results. I am remoting into the laptop so am not able to test it myself. I'll update this thread when I hear back.
CooperJS1 wrote:
In the Device Manager, open the properties of the HID devices and go to the details tab. Click the "Property" drop down menu and choose Hardware IDs. Do this for all HID devices, there will be multiple listings under each one. Copy those and paste them into your favorite search engine, this should take you down the correct path to which type of touchpad you have. Then you can search the Dell site for that specific driver. Also, you may want to consider not letting Windows install drivers. It will install the incorrect driver on occasion, leaving you in the state you are currently in.
CooperJS1
It appears from the Hardware IDs that a Synaptics Touchpad is installed, and a Synaptics driver should be available. If the action just taken does not resolve the issue, this will be the next step.
Thanks
Back to the bios and turn off the GPS radio.
Post back with results.
Don.W wrote:
Back to the bios and turn off the GPS radio.
Post back with results.
Are you suggesting this laptop contains a GPS card? Not to my knowledge, so I searched the Dell Configuration sheet for this laptop and it does not contain any GPS card.
I gathered from my reading that earlier versions of Windows 10 did offer the "Turn off TouchPad While Typing" or its equivalent, as several articles I cam across direct users to that setting under Mouse and Trackpad in Settings, but that later versions have apparently eliminated that setting in favor of the Trackpad Sensitivity setting. Setting this to Low has not helped in this case.
I attempted to install a Synaptics driver from an earlier model XPS which came with Windows 8.1. The driver was dated Nov 2018. It did not have an Extract Only option, only an install exe. It would not install, it simply ran and stated "This driver is not required". So I tried an earlier Synaptics driver from 2013 which did have an Extract Only option. I was able to install it, but it did not install the system tray app I was looking for, nor did it create any additional settings. It did not change the behavior.
I then installed a third party app named TouchFreeze. It appears to do the job of the "Turn off TouchPad While Typing" setting, and only that. The only setting the app has is whether to run at Windows start or not. There is no interface per se, just a right click menu. It's doing its job and has resolved the issue, and has no advertising.
If anyone runs into this issue while Windows 10 does not have the "Turn off TouchPad While Typing" setting, and setting the Touchpad Sensitivity to Low doesn't resolve it, I recommend trying the TouchFreeze app. There are other similar apps available which I have not tried which may do the same thing.
Thanks for the suggestions.
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How to Install Windows 10 on Dell Laptop
Source: https://community.spiceworks.com/topic/2230999-dell-xps-laptop-w10-touchpad-issue